Legal

Refund & Cancellation Policy

Last updated: 9 August 2026

At Shirley Plus, we want you to be confident in every order you place. This policy explains when an order can be cancelled, when a product can be returned, and how refunds are processed.

1. Order Cancellation

You can cancel your order at any time before its status changes to Shipped.
To cancel, contact us with your order number — see How to Reach Us below.
Once an order has been shipped, it can no longer be cancelled. If you no longer want the product after it arrives, the Returns & Refunds section below applies instead.
If an order is cancelled before shipping, the full amount is refunded to your original payment method.

2. Returns & Refunds — Sanitary Napkins

Applies to individual (B2C) purchases of sanitary napkins only.

Returns are accepted only if the product is unopened with its seal intact.
Your request must be raised within 7 days of delivery.
Return shipping cost is paid by the customer.
Once we receive and inspect the returned item, your refund is processed to the original payment method within 5–7 business days.

For health and hygiene reasons, opened or unsealed sanitary products cannot be returned.

Depending on your bank, it may take additional time for the refund to appear in your account.

3. Damaged or Incorrect Items

This section is a full exception to Section 2. If your order arrives damaged, or you received the wrong item:

Report it within 48 hours of delivery, with photo evidence of the damage or incorrect item.
You will receive a free replacement or a full refund — your choice.
You pay no return shipping.
The unopened/sealed condition in Section 2 does not apply.

4. B2B Products — Vending Machines & Incinerators

Vending machines and incinerators are not covered by this policy.
Refund, cancellation, and warranty terms for these products are agreed individually and set out in the quotation or contract issued at the time of purchase.
Please refer to your quotation or contract, or contact our sales team for specifics.

5. How to Reach Us

Raise all cancellation, return, and refund requests through our Contact page.
Please include your order number, what you'd like to do, and — for damaged or incorrect items — photos.

Refunds are always issued to the original payment method used for the order.

Need help with an order?