Shipping Policy

1. Where We Deliver

• We currently deliver within Maharashtra only.
• We are not able to ship to the rest of India at present. Our courier partner operates within Maharashtra, and pan-India delivery is not yet available.

Some remote PIN codes within Maharashtra may still be unserviceable. If we cannot deliver to your address, we will contact you and refund you in full.

3. Order Processing and Dispatch

• Orders are dispatched after payment confirmation — see Section 4 for timings by region.
• Orders are delivered by third-party courier partners.
• Business days exclude Sundays and public holidays.

4. Estimated Delivery Times

• Nashik: dispatched and delivered within 1 day of payment confirmation.
• Elsewhere in Maharashtra: 2–3 business days from payment confirmation.
• Outside Maharashtra: not currently serviceable — see Section 1.

These are estimates, not guarantees. Delivery may be affected by weather, transport disruption, public holidays and courier delays.

5. Checking Your Order Status

• To check the status of your order, contact us with your order number — see Section 11.
• Your order number is shown on the confirmation screen after payment. Please make a note of it.

We do not currently send automated dispatch or tracking notifications by email or SMS.

6. Failed or Refused Deliveries

• Please make sure your delivery address and phone number are correct and complete — we cannot redirect a parcel once it has been dispatched.
• If a parcel cannot be delivered and is returned to us, we will contact you to arrange redelivery or a refund.

7. Packaging

• Outer packaging: [PLACEHOLDER — pending confirmation]

8. Vending Machines and Incinerators

• These are not delivered through our standard courier process.

Freight, delivery scheduling, installation and commissioning are arranged individually and set out in the written quotation issued for your order.

9. Damaged or Incorrect Deliveries

• Report it within 48 hours of delivery, with photographs.
• You will receive a free replacement or a full refund, and you pay no return shipping.
• Full details are in our Refund & Cancellation Policy.

10. Returns — Where to Send Them

• Eligible returns and time limits are set out in our Refund & Cancellation Policy — unopened and sealed, within 7 days of delivery.
• For change-of-mind returns, you pay the return shipping cost.
• Return address: [PLACEHOLDER — pending confirmation]

Please contact us before sending anything back. Returns sent without contacting us first may not be processed.

11. Grievance Officer and How to Reach Us

• Name: Mrs. Smita Mane-Shinde
• Designation: Founder
• Email: shirleiplus@gmail.com
• Phone: +91 883 045 8424
• Address: Shirley Plus Private Limited, Flat No. 9, Jambudeep Apartment, Kala Nagar, Dindori Road, Nashik, Maharashtra 422004, India

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours of receiving it and work to resolve it within one month.