Terms and Conditions

1. Who We Are and Acceptance of These Terms

• This website is operated by Shirley Plus Private Limited ("Shirley Plus", "we", "us", "our").
• CIN: U29190MH2022PTC384066
• GSTIN: 27ABICS6768B1Z1
• Registered office: Flat No. 9, Jambudeep Apartment, Kala Nagar, Dindori Road, Nashik, Maharashtra 422004, India
• By using this website, creating an account or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

2. Eligibility and Your Account

• You must be 18 or older to create an account or place an order. If you are under 18, a parent or guardian must complete the purchase on your behalf.
• You are responsible for the accuracy of the information you provide and for keeping your login details secure.
• An account is required to check out — we do not offer guest checkout.
• We may suspend or close an account that is misused or used in breach of these Terms.

3. What We Sell

• Sanitary napkins — available to purchase directly on this website.
• Vending machines and incinerators — not sold directly online. These are available only through our enquiry and quotation process, described in Section 8.

4. Pricing and Taxes

• All prices are shown in Indian Rupees (INR).
• Sanitary napkins are exempt from GST (0%, HSN 9619). The listed price is the final price — no tax is added at checkout.
• For vending machines and incinerators, GST applies. It is calculated and applied at the quotation and contract stage, and a tax invoice is issued by Shirley Plus as part of that process.
• We may change prices at any time before you place an order.

Tax invoices for business orders are prepared and issued by Shirley Plus directly. They are not generated automatically by this website.

5. Placing an Order and When a Contract Is Formed

• Your order is an offer to buy, not a concluded contract.
• For direct online purchases, a contract is formed when your payment is confirmed and we confirm your order.
• We may decline or cancel an order before dispatch — for example if the item is out of stock, the price was listed incorrectly, we cannot deliver to your area, or we suspect fraud. If we do, you receive a full refund.
• Stock is reserved for you when you place an order, and released if payment is not completed.

6. Pricing and Listing Errors

• Despite our care, errors occasionally occur.
• Where a price or product description is manifestly incorrect, we may cancel the order and refund you in full, even after payment has been taken.
• We will contact you if this happens.

7. Payment

• Payments are processed through Razorpay. Cards, netbanking and wallets are supported subject to availability.
• We do not offer cash on delivery.
• Your order is confirmed only once Razorpay confirms the payment.
• If payment fails, the order is cancelled and any reserved stock is released.

9. Delivery

• Delivery is covered by our Shipping Policy.
• Shipping is currently free on prepaid orders delivered within our serviceable area, as set out in our Shipping Policy.

10. Cancellation, Returns and Refunds

• Covered by our Refund & Cancellation Policy, which forms part of these Terms.

11. Product Information

• We take care to describe our products accurately. Product images are illustrative and colours may vary between screens.
• Please follow the usage and storage instructions printed on the product packaging.

Our personal hygiene products are not medical devices and are not a substitute for professional medical advice. If you have a medical concern, please consult a qualified healthcare professional.

12. Acceptable Use

You agree not to:

• Use the site unlawfully or fraudulently
• Attempt to gain unauthorised access to any part of the site or its systems
• Copy, scrape or harvest content or data from the site
• Resell our products commercially without our written permission
• Interfere with the operation of the site

13. Intellectual Property

• All content on this site — text, images, logos, graphics and layout — is owned by or licensed to Shirley Plus Private Limited.
• "Shirley Plus" and our logo are our trademarks.
• You may not reproduce, distribute or use our content commercially without written permission.

14. Limitation of Liability

• To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss of profit, business or data.
• Our total liability in connection with any order is limited to the amount you paid for that order.

Nothing in these Terms limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

15. Governing Law and Jurisdiction

• These Terms are governed by the laws of India.
• The courts at Nashik, Maharashtra have exclusive jurisdiction over any dispute.

16. Changes to These Terms

• We may update these Terms. The current version and its date appear at the top of this page.
• The Terms in force at the time you place an order govern that order.

17. Grievance Officer and How to Reach Us

• Name: Mrs. Smita Mane-Shinde
• Designation: Founder
• Email: shirleiplus@gmail.com
• Phone: +91 883 045 8424
• Address: Shirley Plus Private Limited, Flat No. 9, Jambudeep Apartment, Kala Nagar, Dindori Road, Nashik, Maharashtra 422004, India

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours of receiving it and work to resolve it within one month.